Delivery & Returns Policy
Order & Delivery Process
Free delivery on all UK orders! - Deliveries to mainland Europe only £2.95
At Chill1.com we have endeavoured to make your shopping experience easy and problem free. We currently accept orders from the following countries - United Kingdom, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Portugal, Republic of Ireland, Spain and Sweden. Please contact us to discuss the possibility of ordering if your country is not included on the list.
You can order directly over the Internet using our secure server using one of the major Credit/Debit cards. We currently accept Visa, MasterCard, Switch, and Solo.
All orders made before 4pm will be dispatched that day. Orders after 4pm will be dispatched first thing the following day. Chill1.com aims to get your orders to you quickly (98% of our UK customers receive their orders within 3 working days).
Returns
Please see our returns page.
Cancelled Orders
If you need to cancel your order before it is delivered contact us and we will refund your transaction immediately - if the product has already arrived please read the returns policy above.
Security Promise
Chill1.com guarantees protection against credit card fraud. All orders are taken through Worldpay Ltd. If you have any worries, please contact us.
To safeguard your financial information, we will encrypt all your personal information, including credit/ debit card number, name and address, so that it can not be read while travelling over the net. All personal information will then be stored on our isolated network, protecting it from any misuse or compromise.
If you are still not happy about using a credit/ debit card or simply do not own one, we accept cheques, bank drafts/transfers. Please go to the contact page, and send us your order details, you will receive a conformation email regarding your order.
As standard practice we use 'cookies' (Session cookies) to keep track of visitor
patterns and useage throughout the site, and to keep your orders within the
shopping cart. Please note that cookies cannot be used to determine the identity
of any user.
Complaints
If at any time you are not completely satisfied with the service at Chill1.com you can contact us (details of which are on the contact page). All complaints will be dealt with quickly, fairly and in complete confidence.
We will acknowledge any complaints within 3 working days, we will also provide a probable timescale for resolving your problem, and keep you continuously informed of progress.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for the following reasons, to process your order and second, to provide you with the best possible service. The information collected will be used to let you know of any offers, sales, promotions, or competitions that Chill1.com are doing. If you do not want us to contact you please contact us and we will remove you from our mailing list.
All transactions that you initiate with Chill1.com on this web site are confidential. Your details will not be transfered to a third party.